General Policy

HITSLAM will not be responsible for damage during shipment. The customer must inspect the package for signs of tampering or physical damage before accepting delivery. Once the package is accepted, and there is damage to the product(s), the customer will be responsible for filing a claim with UPS or other carriers, and will be responsible for any charges that may occur in getting a replacement or refund, such as shipping costs. HITSLAM will provide necessary assistance as required.


You may request for rush shipping at an additional cost to you by contacting us after placing your order. However, it is not guaranteed that the necessary change will be made to your order in time.

 

WHEN WILL MY ORDER BE SHIPPED?

We process orders from 9:00AM PST - 3:00PM PST on business days from Monday through Friday.  We do not process orders on Saturday and major U.S holidays. We do process orders on Sunday but they will not leave and be shipped until the following business day.

Our daily shipping cutoff time is 3:00PM PST. 

 

WHERE DO YOU SHIP TO?

We ship internationally, but customers will be charged with respective sales taxes based on shipping address (No tax is collected from USA shipping addresses). Customers are responsible for all shipping duties, customs charges or any other fees that may not be know at the time of shipment.

Please note: Certain orders will be shipped to the cardholder's verified billing address. If we are unable to verify this address, the order may be canceled. Additionally, certain orders are going to be shipped with signature confirmation (Someone must be available to sign for the package).

 

SHIPPING METHODS

All orders are shipped by either UPS, FedEx or DHL. You may indicate your preference via email or phone. However, HITSLAM reserves the right to select the carrier of its choice. All appropriate packaging materials are used to meet the shipping requirements of the carriers. Estimated times are 2-7 business days for global orders.

 

INCOMPLETE OR INCORRECT ADDRESS SUBMISSIONS

Please review your shipping address carefully when placing an order. Errors in the shipping address will cause delays in transit times or returned orders. We will not reship the order until it is returned to us by the courier and the customer has paid for the cost to reship the order.

PLEASE NOTE that HITSLAM reserves the right to cancel any order due to stock availability or information errors. If you require assistance or have any questions, please email us at service@hitslamhome.com

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